Question 1

How is Cleaning Papa’s Part Time Helpers different from other home services companies in Singapore?

Accepted Answer

Cleaning Papa’s Part Time Helpers (housekeepers) undergo rigorous training, completing a minimum of 90 hours of on-the-job training to ensure exceptional service in Singapore. Unlike others, we don't charge administrative fees or weekend surcharges, providing transparent and cost-effective solutions. Additionally, our dedicated service advisors offer personalized support for every service, ensuring your needs are met. Plus, we accommodate urgent bookings, offering flexibility and peace of mind. With Cleaning Papa's Part-Time Helpers, experience reliable, professional, and customer-centric cleaning services.

Question 2

How do I book the Part Time Helper service in Singapore?

Accepted Answer

You can book a service through our booking link that connects to your WhatsApp, or by simply calling our hotline at +65 8944 3986. Our dedicated customer service team is ready to serve you, just give us a ring or drop us a message.Book Your Part Time Helper in 3 easy steps:1. Share your preferences: Provide your desired day, time, frequency, and postal code.2. Fix the schedule: We will fix the same available housekeeper, preferred day, and timing.3. Enjoy the service: We'll assign suitable housekeeper on the preferred slot.

Question 3

Have your Part Time Helpers undergone background checks & training in Singapore?

Accepted Answer

Yes, our Part Time Helpers undergo rigorous background checks and training in Singapore. We prioritize customer safety and satisfaction, ensuring our housekeepers meet high standards of professionalism and reliability.

Question 4

What should I prepare before the housekeeper starts the session?

Accepted Answer

For hygiene purposes and personal preferences, please ensure that necessary cleaning supplies and equipment are available in the house. Please ensure clear access to all areas requiring cleaning and remove any tripping hazards. Since our team will access most of the areas in your place, please keep your valuables safe - this includes fragile items. Do let us know in advance if there is anything we must take note of.

Question 5

What basic cleaning supplies & equipment do I need to provide?

Accepted Answer

Here is recommended basic list of equipment for regular cleaning:
Dry vacuum, mop and pail with wringer, clean clothes (multi colored for differentiation), toilet brushes and sponges, glass cleaning kit (squeezy and solution), kitchen degreaser solution, multi-purpose floor cleaner solution, toilet cleaner solution, nylon duster, bin bags, & ladder (if required).

Question 6

What is the General/Regular cleaning job scope?

Accepted Answer

Our basic general cleaning job scope will be vacuuming and mopping floors, general tidy up, cleaning of accessible surfaces, cleaning of kitchen, bathrooms, & cabinets, changing bed linens, & emptying trash can. Custom services may vary, you may discuss with our dedicated home advisor for details.

Question 7

Can I request specific cleaning tasks to fit my requirements?

Accepted Answer

Yes, our housekeeper will perform based on every customer’s unique needs. You can request specific tasks such as ironing, grille & window cleaning, ceiling/standing fan cleaning, etc. We'll work with you to create a personalized cleaning plan.

Question 8

Will I always get the same housekeeper?

Accepted Answer

Yes, you will. Our default practice is to assign the same housekeeper for recurring cleaning services, unless the housekeeper has resigned, is on medical leave (MC), or on scheduled leave. If you prefer to change housekeeper for any reason, please notify us in advance.

Question 9

Can I request a replacement housekeeper if I don't feel compatible with the initially assigned individual?

Accepted Answer

Absolutely! We prioritize your comfort and satisfaction. If you don't feel matched with your housekeeper, please discuss with our dedicated home advisor, we'll promptly arrange a replacement. Your trust and happiness are essential to us.

Question 10

Do you charge any admin fee, surcharge, or transport fee?

Accepted Answer

No, we don't. Our hourly rate is all-inclusive. There is no hidden cost.

Question 11

What is the average duration of a home cleaning session?

Accepted Answer

The duration of a typical house cleaning service varies greatly depending on several factors, including the size of the home, number of bedrooms and bathrooms, & level of cleaning required. Number of hours booked on the regular basis, can be adjusted if the requirements are changed.

Question 12

How often should I have my home regularly cleaned?

Accepted Answer

The frequency of regular cleaning depends on your lifestyle, home characteristic, health concerns, & personal preferences. Smaller home size with lesser family members may benefit from fortnightly cleaning, while larger home size with more family members or pets may benefit from weekly cleaning. Our dedicated home advisor will provide personalized recommendations using a solution-based approach.

Question 13

Do I need to be at home during cleaning session?

Accepted Answer

For first session of regular cleaning, we recommend you be present to ensure effective orientation of the housekeeper and clear communication of specific cleaning requirements.

Question 14

Which nationalities are the Part Time Helpers holding?

Accepted Answer

Our part time helpers are of Myanmar nationality.

Question 15

Do you offer urgent booking for Part Time Helpers services?

Accepted Answer

We accommodate urgent Part Time Helpers booking requests whenever possible. Please contact our customer service team via booking link or hotline at +65 8944 3986 to discuss your needs and schedule an appointment at your preferred time slot.

WELCOME: We are Singapore's Trusted Housekeeping Services