Question 1

How is Cleaning Papa’s Spring Cleaning service different from other companies in Singapore?

Accepted Answer

Cleaning Papa’s Spring Cleaning team specialists are equipped with 90 hours of on-the-job training to ensure exceptional service. We don't charge administrative fees on weekend slot (Saturday) or evening slot. We provide transparent quote and cost-effective solutions. Additionally, our dedicated home advisors offer personalized support for every service, ensuring your needs are met.

Question 2

What is the purpose of Spring Cleaning service in Singapore?

Accepted Answer

Our comprehensive Spring Cleaning service ensures a meticulous and thorough cleaning of your home, perfect for various occasions such as pre-celebration preparations, post-party cleanup, recovery from sickness, or simply as part of your regular annual or bi-annual maintenance.

Question 3

How long in advance should I book Spring Cleaning service in Singapore?

Accepted Answer

Spring Cleaning services are in high demand before major celebrations, especially in Singapore. To ensure availability, we recommend scheduling your Spring Cleaning service at least one month in advance of your preferred date.

Question 4

How do I book Spring Cleaning service in Singapore?

Accepted Answer

You can book a service through our booking link that connects to your WhatsApp, or by simply calling our hotline at +65 8944 3986. Our dedicated customer service team is ready to serve you, just give us a ring or drop us a message.Book Spring Cleaning services in 3 Easy Steps:1. Share your preferences: Provide your desired day, time, and postal code, including the area (in square feet) and some sample photos/videos to help our team provide a more accurate quote.2. Get expert guidance: Our service advisor will recommend the optimal number of personnel (manpower) and working hours required for your cleaning service, together with the quote.3. Confirm your booking: We will assign cleaning team on the preferred slot.

Question 5

Do you do site visit on certain job?

Accepted Answer

For properties requiring further assessment, we will arrange a site visit to gain a better understanding of how to effectively achieve your cleaning objectives.

Question 6

How does Spring Cleaning differ from Regular Cleaning?

Accepted Answer

Spring cleaning is a more thorough cleaning than regular cleaning, focusing on cleaning often-overlooked areas, such as closets, attics, and behind appliances. Unlike regular cleaning, which maintains daily tidiness, spring cleaning aims to refresh and rejuvenate the entire home.

Question 7

Do you charge any surcharge, admin fee, or transport fee?

Accepted Answer

We don’t apply surcharge on weekend slot (Saturday) or evening slot. All prices are inclusive, there is no hidden cost on the quote, number of manpower, & working hours proposed.

Question 8

What is the average duration of a Spring Cleaning session?

Accepted Answer

The duration of a typical house cleaning service varies greatly depending on several factors, including the size of the home & house condition of the house (level of cleanliness). If the house condition differs from the original description, additional cleaning hours may be required. In such cases, we will notify you in advance and obtain your approval before proceeding.

Question 9

What is the Spring Cleaning job scope?

Accepted Answer

Spring Cleaning job scope is more thorough than basic general cleaning job scope. For larger, more complex properties like landed houses, we offer customized solutions. Our team may recommend additional services tailored to your needs, including jet spraying of car porches and exterior walls, drainage cleaning, and other customized services as needed.

Question 10

Will you clean interior of wardrobe and appliances?

Accepted Answer

We will clean the interior of wardrobes and appliances, provided they are empty. Please note that we avoid moving personal items to prevent damage and minimize time consumption.

Question 11

Will you clean the furniture?

Accepted Answer

Please note that upholstery cleaning is available at an additional cost, as it requires specialized machinery and cleaning solutions. Our standard Spring Cleaning service includes dusting of furniture surfaces.

Question 12

Do I need to be at the unit during cleaning session?

Accepted Answer

Typically, Spring Cleaning services are booked for the unit where the homeowner or tenant resides. As a result, we anticipate that there will be personal items present. Our team will request guidance on which items to clean and how to operate any specialized equipment. To ensure a smooth process, we recommend having at least one representative available in the house to provide clarification as needed.

Question 13

Do you perform stain removal during cleaning time?

Accepted Answer

Our experienced cleaners will use specialized equipment and techniques to address stains, but no 100% guarantee as some may be permanent or require additional treatments which may incur extra charges (with your approval).

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